Incident Response Retainer
Pre-arranged access to an incident response team, with guaranteed times for when every minute counts.
Request a quote
An incident does not wait for you to sign a contract. With an IR retainer, you have a secured team, agreed response times (SLAs) and prepared procedures before anything happens. Beyond crisis readiness, retainer hours are used for proactive work such as readiness assessments and exercises.
What's included
How we work
Onboarding & environment familiarization
We document infrastructure, critical systems and contacts so we are ready from the first moment.
Procedure design
We jointly define playbooks, SLAs and escalation paths.
Incident activation
In the event of an incident, the team activates immediately within agreed times.
Proactive use
During quiet periods, we use the hours for exercises and strengthening readiness.
FAQ
What if no incident occurs?
Retainer hours are not lost. We apply them to proactive work such as tabletop exercises, readiness assessments and strengthening your procedures.
How quickly does the team activate?
Within the agreed SLAs. Because we already know your environment from onboarding, response is markedly faster than ad hoc engagement.
Does it cover the post-incident phase?
Yes. Beyond containment and recovery, we deliver a report with root cause and recommendations to prevent recurrence.